Degusta Box Reviews

I love getting my box once a month I like the fact each month is different foods to try it introduces you to new brands and gets you to try food you wouldn't pick yourself also the xmas adventbox is fab good company and customer service xx

I've had the 'suprise degusta box' for two months now safe to say I cancelled it today due to lack of surprise. I received Dorset cereal muesli in December and then I opened my box today same brand, same product just a different flavour.. laughable really. Just imagine my shock when I received Knorr chicken stock pots in December and then again in January. The only difference being one was organic and one was not. Both short dated I have the same stock pots in October dated for summer next year. Safe to say I cancelled it before the send me more chicken stock cubes and more muesli. Would have been more surprised if you actually changed the brand. Was a disappointment to say the least. Stay clear

Gets worse every month so we're done now. I can buy my own stock pots and general nick nacks from any shop around here, thanks.

Like an adult goody box of random nice foods and drinks. Delivery always on time never damaged in any way have been a customer on and off for the last 3 years fairly priced for the ammount of products you get ?

***Wish I was able to give less than 1 star****
Ordered one of their advent calendars in Nov. DPD Attempted delivery 30th Nov, was not home. Received a message saying it could no longer be delivered (only attempted delivery once) Contacted degusta to ask why this was. Many days later a response saying sorry this had happened, no explanation to why and they couldn’t send another as they were out of stock so I would be refunded. Waited the time frame still no refund. Emailed again, days later I was told refund had not been processed correctly and to give them another 7 days. Waited again still no refund.
Don’t think they ever had any intention of refunding my money.
Didn’t waste anymore time trying to contact them and waiting up to a week for a reply. I have gone through my bank to raise a claim against them. Stay well clear of this company!

The advent calendar came incorrectly packed, but the not so great rating is based on the slow support.
Errors were quickly revealed in the advent calendar, but support only replied so much later that the calendar could no longer be presented as a gift. All in all, a big disappointment and wasted money on a product that was not free of defects.
Furthermore, the answer from support was not helpful, but that was no longer the decisive factor. It was a great pity that a product with defects had been delivered.

Addendum: the company's response states a targeted response time of 48 hours. In my case, the answer came on the 11th day, after more than 258 hours, I had to laugh out loud :)

This years advent calender was a big flop compared to similar years,it had no substance.Me and son ended up playing which vegan or protein snack are they putting in next.We even had a mini alcohol last year and a lovely brand of pasta that now I often buy because we prefer it..I mean 1 coffee bag?,we expected a sachet of tomato ketchup next.The nuts were lovely however but I reckon 75% wont get used this year.I would rather you increased price slightly and improved contents, instead of filling it with cheap inedible snacks

I don't have a subscription, but for the last two years I've bought the advent calendar. Last year it was great - a bit eccentric (I think one window had rice in it) but very different and fun. This year, it's an absolute misery. Gravy pots? Decaf coffee bags? Protein bars? You'd be better off wrapping a selection of items from the reduced section at Tesco rather than pay for this rubbish. In fact, you'd be better off poking yourself in the eye once a day instead. At least it would be free. Never again.

Have been having the boxes for a year and we always have enjoyed them although I agree with some other reviewers that recently we are getting sick of stock pots and salad dressings. I am vegetarian but starting to question how many vegan choices we need also. However, my review is regarding the 2022 advent calendar it was shocking and a true disappointment. Not only did we open two windows to find nothing in them. The items in there appeared to be a collection of protein bars and bits that were left over from the boxes. Seaweed bites, gravy mayo, carrot and chocolate biscuits…… did not get me in the Christmas spirit at all. So if you are considering getting one next year… safe your money…. Even the Grinch would be unimpressed…..

I’ve not really had problems with delivery (which is amazing as I live in the middle of nowhere!) but I’m beginning to find the boxes very ‘same-y’ - how many salad dressings do you guys think we need? How many Chinese sauces? How many stock cubes? How much salt? Whilst I assume not everyone gets a monthly box but for those of us who do there’s a finite amount that we need!!! Just got conned into paying for 6 months now so will have a cupboard full of salad dressing / sauce / stock and salt - Shame use by dates aren’t that long - but if you’re new then enjoy! Also (if Degustabox are reading this) it would have been nice to have some slightly more Xmassy stuff in the advent calendar!

Still haven’t received my box and have been waiting for over a month now. Tried to contact them but no reply back. They are terrible to get hold of. Never going to use your service again. It’s gone downhill. Don’t bother!!!!! SCAMMERS!!!!! No communication. Put your customers first!!!!!!!! ???

They sent a parcel by dpd but never arrived..dpd said they got told by degustabox to get rid of it..emailed numerous times but no reply or explanation..won’t be buying anything of them again..it’s seem like a scam.

Awful Experience!!

They never sent the item and nor are they willing to refund me what I have paid. Absolutely awful customeer service.

Tried contacting them for weeks without getting any response. Finally I got a response saying they had not sent it and had no intention of sending it or refunding me

Awful Awful company.

AVOID!

I ordered the advent calendar and also a subscription box, this has not arrived and I don’t think it ever will. They are unable to send a replacement as this has sold out. I assume they oversold and didn’t have enough stock. I am still waiting for a refund for both orders.

I have been really enjoying my Degusta boxes. I love the element of surprise every time I open the box. Yes not every box is perfect but we all have different tastebuds and different likings. I still try everything and if I don’t like something I give to someone who does. My children even love these boxes Especially when there’s tasty sweet treats in there. There’s so many foods I have discovered through this company which I would have known nothing about. Thank you so much